Modern Browser-Based Software Architectures

Modern software architectures have changed systemization expectations. Browser-based applications that use the web browser on hardware devices as the interface has eliminated the need for specific devices running the embedded client software. This not only opens hardware selection to the entire market of devices but also ‘futureproofs’ the system selection from being held hostage to device hardware/software limitations moving forward. It also makes convenient the delivery of the software in the cloud using a Software-as-a-Service (SaaS) model, eliminating the need for large upfront investments and IT infrastructure. Browser-based applications contribute to simplifying network requirements – while traditional fixed Ethernet and wi-fi networks are applicable, mobile phone networks add significantly to the scope and scale of locations that can be easily operated within and also provide inexpensive backup infrastructure.

Track the Status of Orders

Generally, an order is printed in the office and attached to the physical goods, sometimes referred to as a traveler. All the steps needed to complete the order are listed and the order proceeds stepwise through the facility as printed on the traveler. In some cases, the traveler may need to be processed in a different order than what is printed. When all steps are completed, the printed traveler is returned to the office for shipping and invoicing. The issue is that the status of the traveler is unknown to the office, which generally has the task of updating the customer on the delivery timing. This leads to running around the factory floor to determine the order status for customers who take for granted the convenience of Amazon and FedEx in being able to independently check on order timing. The answer to this time-consuming problem is the HAL Traxx Customer Order Tracking System.

Keep Customers Happy with Real-Time Updates

Required information for each order can be found in HAL Traxx associated with a unique identifier (barcode or RFID).  At each step, the unique identifier is updated with completion. The office staff knows exactly what has been done, and what still needs to be done. This is of great value both internally and externally.  Internally it can be used to manage capacity to ensure on-time deliveries. Externally it can be used to update delivery timing and increase customer satisfaction. If desired, automation such as email updates or a customer portal can be used to further provide benefits to make the manufacturer easy to do business with.