Service Contract Management
We offer contract management services to help organizations effectively manage their service contracts and maintenance agreements. Our services are designed to enable businesses to streamline contract workflows, automate contract renewals, and ensure compliance with service-level monitoring. You can trust us to keep you on top of your service contracts and give your organization the visibility, control, and efficiency it needs so that you can focus on your core operations and maintain productivity.
We Manage your Service Contract so you don’t have to
As your business grows and changes you may find yourself in a position where you need to add or remove service contracts. Often times organizations have to scramble to renew service contracts and subscriptions that are crucial to their operational productivity because they didn’t keep track of expiration dates. In order to help you avoid the stress of monitoring your contracts we’ll work with you and manage your contracts by aligning them so that they expire at the same time, making it easy to manage, and saving your team time and headache.
We offer industry-leading Contract Management Services that cover enterprise repair, maintenance, and renewal services to support your fleet of devices for as long as you need them. We will manage all of your service contracts to ensure that your organization is able to operate uninterrupted by expiration dates. Our cloud-based technology maintenance platform is an intelligent system that manages scheduling, service level performance, spare devices, technician assignment, and tracking for maintenance events for all manufacturer types and models throughout an organization. We’ll keep you up to date with cloud-based incident tracking, multi-manufacturers & models, end-of-life support, and failure reports. If your team is drowning in service contracts and is struggling to stay on top of expiration dates, give us a call.
Zebra OneCare Maintenance Plans
We can provide you with Zebra OneCare Support and Service that goes above and beyond the manufacturer’s warranty to cover it all, including normal wear and tear and accidental damage. You depend on your devices and software applications to run your business. When they’re down, so are your workflows. You don’t have time for unexpected surprises that halt your operations. You need a plan to protect against failures and prevent frustrations. Keep it simple and certain with Zebra OneCare maintenance plans.
Gain peace of mind when your day-to-day device needs are covered to keep your fleet up and running. Get comprehensive protection, including phone support, three-day repair turnarounds, software and security updates, and cloud-based visibility into repair reports and more with VisibilityIQ OneCare.
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Complete Assurance: Fully comprehensive, includes accidental damage, functional failure and normal wear and tear, print head replacement, plus replacement device if beyond economical repair.
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3-Day Repairs: Three-day turnaround on repairs once the device arrives at the repair facility, plus ground return shipping.
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8×5 Tech Support: Priority access to live-agent telephone technical support during normal business hours (8×5) no matter where customers are located.
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OS and LifeGuard for Android Security Updates: Protect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.
Access around-the-clock support with the Zebra OneCare Select plan. Build on the benefits of the Essential plan, PLUS 24/7 live-agent telephone support and next-business-day, ‘like new’ device replacement pre-loaded with your settings, software, apps and OS, and LifeGuard versions.
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24/7 Live Agent Technical Phone Support: 24/7 live-agent telephone technical support in 17 different languages no matter where the customer is located (English live-agent support after-hours).
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Next Day, “Like New” Device Replacement: “Like-new” replacement device ships for next business day delivery, same day shipment, next bus day delivery (where possible).
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Standard Commissioning Service: Standard Device Commissioning preloads the device with customer’s level of software, apps, configuration, OS and LifeGuard version.
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VisibilityIQ OneCare (Available for Zebra Mobile Devices and Scanners): Cloud-based dashboard to view repair and support information, contracts, case lifecycle reports, LifeGuard Analytics, repair on-time delivery, repair rates and top repair metrics.
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OS and LifeGuard for Android Security Updates: Protect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.
Protect your value-tier printers and mobile devices with our specialized plan including technical and software support, five-day repair turnarounds and optional accidental damage coverage. Plus, mobile computer users will get access to our cloud-based VisibilityIQ OneCare tool.
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Right-Price Protection for Value-Tier Devices: Enterprise-level service at only a fraction of the cost of a single, uncovered repair, with optional accidental damage coverage* available at value-tiered pricing for your unique needs.
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5-Day Repairs: Five-day turn around on repairs once the device arrives at the repair facility, plus ground return shipping.
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8×5 Tech Support: Live-agent telephone technical support during normal business hours no matter where customers are located.
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OS and LifeGuard for Android Security Updates: Protect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.
Protect your data and get support when needed, even without a repair support plan. Access expert technical support and Zebra-exclusive security patches and software updates, including LifeGuard™. This plan also provides support for software applications, both OEM and third-party.
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Standalone Technical, Software and Security Support: Access Zebra’s specialized technical support professionals with the expertise to troubleshoot hardware and its installed software, including Zebra-provided third-party applications.
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8×5 Tech Support: Live-agent telephone technical support during normal business hours no matter where customers are located.
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OS and LifeGuard for Android Security Updates: Protect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.
When you can’t send your devices to a Zebra Service Center for repair or service, we’ll send a Zebra-trained and certified technician to you for one-on-one, personalized attention. An ideal option for devices that are too vital, large, or cumbersome to ship, choose 1- or 2-business-day options.
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Security at Your Site: When you choose any of the Zebra On-Site maintenance plans, everything is always included – parts, labor, travel to and from your facility, software and firmware updates, security patches, complete cleaning – whatever is required to get your devices back up and running in like-new condition.
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Scheduled On-Site Visits or a Permanent On-Site Solution: Choose the plan that meets your urgency. Two separate service levels allow you to choose the on-site repair window timeline that meets your workflows and budget.
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8×5 Tech Support: Live-agent telephone technical support during normal business hours no matter where customers are located.
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OS and LifeGuard for Android Security Updates: Protect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.
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SPG Devices Covered for Onsite: All Zebra industrial printer lines
We’re Here to Help
Contact us to Start the Modernization Process
Looking for more information about a specific technology solution? Feel free to ask us about pricing, data sheets, and demos, or schedule a free in-person/online consultation for strategic guidance from one of our experts.
Fill out the inquiry form or contact us to start the process.
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Service Contract Management Service Contract Management Service Contract Management