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Repair and Support Services

Repair and Support Services2023-06-01T17:18:33+00:00

Technology Repair and Support Services

ValuTrack provides technology repair and support services that keep your operations running at peak performance.  Whether it’s understanding how to properly utilize a technology solution or fixing hardware or software, we’ve got you covered.  Our capabilities and comprehensive suite of solutions extend the life of your equipment while lowering your overall total cost of ownership.  We provide customer support services that include Depot Repair and Support, On-Site Equipment Repairs, Maintenance Contracts, Technical Support, and more. If you need immediate assistance our 24/7 Repair Portal is available. It is a repair management platform allowing you to start technology repairs, track devices, and discover common hardware failures, all from a simple, user-friendly dashboard. Count on our experienced technicians to provide you with the support you need when you need it most.

Depot Support Services

Trust us to manage the repair of damaged products. Our in-house repair technicians will get your hardware back in great condition as well as track the repair process from the time products are received to the point they are shipped back after repair. Technicians get a workbench to initiate Return Material Authorizations (RMA) and other repair activities, while customers are able to minimize downtime with exchanges and loaners while products are being serviced.

With our 24/7 Repair Portal, each one of our clients receives their own personalized repair management dashboard which makes sending in a unit for repair as easy as a few clicks of a mouse. Your personalized dashboard allows you to start new repairs, track open orders, and discover common hardware failures. A few clicks is all it takes — there’s no need to pick up a phone or decipher warranty details. In seconds, you’ll have your confirmation and shipping labels ready, saving a heap of administrative time and maintenance headaches. Your secure dashboard keeps you constantly updated as to the location and status of your devices, what repairs we’ve made, and precisely when the devices will be back in your hands. The dashboard allows you to easily manage multiple contracts eliminating administrative headaches.

Serviceable equipment includes Handheld Computers, Vehicle-Mounted Computers, Wearable Computers, RFID Handheld Readers, Desktop Printers, Industrial Printers, Mobile Printers, Barcode Scanners, Tablets, and much more. Talk to us today about establishing an on-site service contract so you won’t have to worry when a problem does occur.

Depot service provides:

  • Cost-effective service agreements

  • Flexible and fast repairs with the Advanced Exchange option

  • Time and materials option for non-standard repairs

  • 24/7 Web portal for easy repair management and status views

  • Easy-to-read reporting allows you to track device failures over time and by location

  • Notification system when actions require your attention

Nationwide On-Site Service

ValuTrack provides national, on-site, break/fix solutions for a majority of our hardware technology products. With our support team, you can count on fast turnaround and response times, predictable budget management, flexible plans, and quality workmanship. Having a trusted partner to call when a critical piece of equipment fails is crucial. Don’t let operations come to a standstill before you call us. Our on-site service support is fast, and reliable, and ensures high-quality workmanship by certified professionals.

Maintenance Contracts

Even after your installation, we’re still here to help. Talk to us today about setting up a maintenance contract. With a maintenance contract, you’ll be able to request repairs and assistance anytime you’re having connectivity and network issues.

We’re Here to Help

Contact us to Start the Modernization Process

Looking for more information about a specific technology solution? Feel free to ask us about pricing, data sheets, and demos, or schedule a free in-person/online consultation for strategic guidance from one of our experts.

Fill out the inquiry form or contact us to start the process.

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