Technology Repair and Support Services
To reach a technical support representative, call 866-825-8382, Monday – Friday 9:00AM – 5:00PM, or email [email protected]
Technology Repair and Support Services
ValuTrack provides technology repair and support services that keep your operations running at peak performance. Whether it’s understanding how to properly utilize a technology solution or fixing hardware or software, we’ve got you covered. Our capabilities and comprehensive suite of solutions extend the life of your equipment while lowering your overall total cost of ownership. We provide customer support services that include Depot Repair and Support, Nationwide On-Site Equipment Repairs, Maintenance Contracts, Technical Support, and more. If you need immediate assistance our 24/7 Repair Portal is available. It is a repair management platform allowing you to start technology repairs, track devices, and discover common hardware failures, all from a simple, user-friendly dashboard. Count on our experienced technicians to provide you with the support you need when you need it most.
Depot Repair and Support
Trust us to manage the repair of your damaged technology and products. Our in-house repair technicians will get your hardware back in great condition as well as track the repair process from the time products are received to the point they are shipped back after repair. Technicians get a workbench to initiate Return Material Authorizations (RMA) and other repair activities, while customers are able to minimize downtime with exchanges and loaners while products are being serviced.
With our 24/7 Repair Portal, each one of our clients receives their own personalized repair management dashboard which makes sending in a unit for repair as easy as a few clicks of a mouse. Your personalized dashboard allows you to start new repairs, track open orders, and discover common hardware failures. A few clicks is all it takes — there’s no need to pick up a phone or decipher warranty details. In seconds, you’ll have your confirmation and shipping labels ready, saving a heap of administrative time and maintenance headaches. Your secure dashboard keeps you constantly updated as to the location and status of your devices, what repairs we’ve made, and precisely when the devices will be back in your hands. The dashboard allows you to easily manage multiple contracts eliminating administrative headaches.
Serviceable equipment includes Mobile Computers, Vehicle-Mounted Computers, Wearable Computers, RFID Handheld Readers, Desktop Printers, Industrial Printers, Mobile Printers, Barcode Scanners, Tablets, and much more. Talk to us today about establishing an on-site service contract so you won’t have to worry when a problem does occur.
Leverage our depot repair services for:
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Cost-effective service agreements
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Flexible and fast repairs with the Advanced Exchange option
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Time and materials option for non-standard repairs
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24/7 Web portal for easy repair management and status views
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Easy-to-read reporting allows you to track device failures over time and by location
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Notification system when actions require your attention
Nationwide On-Site Equipment Repairs
ValuTrack provides national, on-site, break/fix solutions for a majority of our hardware technology products. With our support team, you can count on fast turnaround and response times, predictable budget management, flexible plans, and quality workmanship. Having a trusted partner to call when a critical piece of equipment fails is crucial. Don’t let operations come to a standstill before you call us. Our on-site service support is fast, and reliable, and ensures high-quality workmanship by certified professionals. Even if you purchased your hardware from a different vendor, we are still happy to help you get your technology up and running so that your organization remains productive.
We can maintain and service all makes & models of printers to ensure that your office is always operational no matter what brand you may use in separate departments. When it comes to repairing printers, we have certified techs and parts available for all brands (Zebra, Honeywell, Epson, Printronix, Brother, and more) nationwide to offer you the best in onsite support.
Leverage our on-site repair services for:
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On-site printer break/fix
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High-quality workmanship by certified professionals
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Flexible and fast repairs for a wide variety of printer brands
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Customizable maintenance agreements
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Certified part replacements
Maintenance Contracts
Even after your installation, we’re still here to help. Talk to us today about setting up a maintenance contract. With a maintenance contract, you’ll be able to request repairs and assistance anytime you’re having connectivity and network issues.
We’re Here to Help
Contact us to Start the Modernization Process
Looking for more information about a specific technology solution? Feel free to ask us about pricing, data sheets, and demos, or schedule a free in-person/online consultation for strategic guidance from one of our experts.
Fill out the inquiry form or contact us to start the process.
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