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Customer Order Tracking System

Customer Order Tracking System2024-01-30T23:56:23+04:00

Track Customer Orders as they Move Throughout your Supply Chain

Track Customer Orders as they Move Throughout your Supply Chain

We offer configurable software leveraging barcode or RFID technology for automated internal order tracking. The HAL Systems Customer Order Tracking System is built on flexible and scalable software, ensuring affordability. Unlike traditional software like Warehouse Management Systems or Manufacturing Execution Systems, our configurable solution provides real-time work-in-process status for efficient internal management and accurate order delivery timing for customers.

Modern Browser-Based Software Architectures

Modern software architectures have changed systemization expectations. Browser-based applications that use the web browser on hardware devices as the interface has eliminated the need for specific devices running the embedded client software. This not only opens hardware selection to the entire market of devices but also ‘futureproofs’ the system selection from being held hostage to device hardware/software limitations moving forward. It also makes convenient the delivery of the software in the cloud using a Software-as-a-Service (SaaS) model, eliminating the need for large upfront investments and IT infrastructure. Browser-based applications contribute to simplifying network requirements – while traditional fixed Ethernet and wi-fi networks are applicable, mobile phone networks add significantly to the scope and scale of locations that can be easily operated within and also provide inexpensive backup infrastructure.

Track the Status of Orders

Generally, an order is printed in the office and attached to the physical goods, sometimes referred to as a traveler. All the steps needed to complete the order are listed and the order proceeds stepwise through the facility as printed on the traveler. In some cases, the traveler may need to be processed in a different order than what is printed. When all steps are completed, the printed traveler is returned to the office for shipping and invoicing. The issue is that the status of the traveler is unknown to the office, which generally has the task of updating the customer on the delivery timing. This leads to running around the factory floor to determine the order status for customers who take for granted the convenience of Amazon and FedEx in being able to independently check on order timing. The answer to this time-consuming problem is the HAL Traxx Customer Order Tracking System.

Keep Customers Happy with Real-Time Updates

Required information for each order can be found in HAL Traxx associated with a unique identifier (barcode or RFID).  At each step, the unique identifier is updated with completion. The office staff knows exactly what has been done, and what still needs to be done. This is of great value both internally and externally.  Internally it can be used to manage capacity to ensure on-time deliveries. Externally it can be used to update delivery timing and increase customer satisfaction. If desired, automation such as email updates or a customer portal can be used to further provide benefits to make the manufacturer easy to do business with.

The Benefits of a Customer Order Tracking System

A customer order tracking system is a tool used by businesses to track the status of orders from the time they are placed until they are delivered to the customer. It can provide numerous benefits to businesses, such as improved customer satisfaction, better communication, increased efficiency, improved inventory management, and better business insights. With a customer order tracking system, customers can track the status of their orders in real-time, which enhances their overall experience and satisfaction with the business.
  • Improved Customer Satisfaction: With a customer order tracking system, customers can track the status of their orders in real-time. This provides them with transparency and visibility into the delivery process, which can enhance their overall experience and satisfaction with the business.
  • Better Communication: Enable your business to communicate more effectively with its customers. For example, businesses can send automated updates to customers via email or text message, keeping them informed about the status of their order.
  • Increased Efficiency: A customer order tracking system can increase efficiency by automating the order tracking process. This reduces the need for manual intervention, streamlining the process and reducing errors.
  • Improved Inventory Management: Businesses can track inventory levels in real-time, reducing the risk of stockouts and overstocking. This helps to optimize inventory management, reduce waste, and improve profitability.
  • Better Business Insights: Provide your business with valuable data and insights into their customers’ purchasing behavior. This information can be used to improve marketing strategies, product offerings, and overall business operations.

Get Started Tracking Orders

Ready to streamline the tracking of your customer orders and ensure efficient operation of your order fulfillment process? Connect with us for customized customer order tracking solutions designed to meet the unique needs of your business. Our innovative portfolio facilitates seamless monitoring and control of your order processing, ensuring precision, security, and heightened efficiency. Begin optimizing your customer order tracking system today!

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