Support Services2022-06-14T01:12:16+00:00

To reach a technical support representative, please call 866-825-8382, Monday Friday 8:30 AM – 5 PM EST, or email [email protected]

ValuTrack provides support services that keep your operations running at peak performance.  Whether it’s understanding how to properly utilize a technology solution or fixing hardware or software, we’ve got you covered.  Our capabilities and comprehensive suite of solutions extend the life of your equipment while lowering your overall total cost of ownership.  We provide custom support services that include depot repair, equipment repair, maintenance contracts, on-site repairs, and more.

If you need immediate assistance our Repair Portal is available 24/7.  It is a repair management platform allowing you to start technology repairs, track devices, and discover common hardware failures, all from a simple, user-friendly dashboard.

Nationwide On-Site Service

ValuTrack provides national, on-site, break/fix solutions for data collection equipment including mobile computers, barcode printers, barcode scanners, tablets, and more. Having a trusted partner to call when a critical piece of equipment fails is crucial. Don’t let operations come to a standstill before you call us. Our on-site service support is fast, reliable, and ensures high-quality workmanship by certified professionals. Talk to us today about establishing an on-site service contract so you won’t have to worry when a problem does occur.

Serviceable equipment includes Handheld Computers, Vehicle-Mounted Computers, Wearable Computers, RFID Handheld Readers, Desktop Printers, Industrial Printers, Mobile Printers, Barcode Scanners, Tablets, and much more.

ValuTrack On-Site Services offer:

  • Fast turnaround and response times
  • Predictable budget management
  • Flexible plans
  • Quality workmanship

Depot Support Services

Each one of our clients receives their own personalized repair management dashboard which makes sending in a unit for repair as easy as a few clicks of a mouse. Your personalized dashboard allows you to start new repairs, track open orders, and discover common hardware failures. A few clicks is all it takes — there’s no need to pick up a phone or decipher warranty details.

In seconds, you’ll have your confirmation and shipping labels ready, saving a heap of administrative time and maintenance headaches. Your secure dashboard keeps you constantly updated as to the location and status of your devices, what repairs we’ve made, and precisely when the devices will be back in your hands. The dashboard allows you to easily manage multiple contracts eliminating administrative headaches.

Depot service provides:

  • Cost-effective service agreements
  • Flexible and fast repairs with the Advanced Exchange option
  • Time and materials option for non-standard repairs
  • 24/7 Web portal for easy repair management and status views
  • Easy to read reporting allows you to track device failures over time and by location
  • Notification system when actions require your attention

Help Desk

Your First Point of Contact:

ValuTrack’s help desk is your first point of contact. Talk with vendor-trained support specialists for all the solutions we sell. Our help desk will help troubleshoot your problem and quickly work towards full resolution. ValuTrack’s experienced technicians will provide you with the support you need when you need it most.

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