Support Services

ValuTrack Support Services help to keep your operations running at peak performance.  Our capabilities and comprehensive suite of solutions extend the life of your equipment while lowering your overall total cost of ownership.  Use our 24/7 available Repair Portal.  It is a repair management platform allowing you to start technology repairs, track devices, and discover common hardware failures, all from a simple, user-friendly dashboard.

Custom support services plus leading-edge hardware, software and consumables.

 

Let us help you with

  • Depot Repairs
  • Maintenance Contracts
  • On-Site Repairs
  • And more…

Authorized Barcode Repair Service

We Promise Certified Quality
Trust your investment to trained technicians who hold a number of esteemed quality-standard certifications.

Barcode Repair Service

Technology We Serve

 

DEPOT SUPPORT SERVICES

Each one of our clients receive their own personalized repair management dashboard which makes sending in a unit for repair as easy as a few clicks of a mouse. Your personalized dashboard allows you to start new repairs, track open orders, and discover common hardware failures. A few clicks is all it takes — there’s no need to pick up a phone or decipher warranty details.

In seconds, you’ll have your confirmation and shipping labels ready, saving a heap of administrative time and maintenance headaches. Your secure dashboard keeps you constantly updated as to the location and status of your devices, what repairs we’ve made, and precisely when the devices will be back in your hands. The dashboard allows you to easily manage multiple contracts eliminating administrative headaches.

Depot service provides:

  • Cost effective service agreements
  • Flexible and fast repairs with the Advanced Exchange option
  • Time and materials option for non-standard repairs
  • 24/7 Web portal for easy repair management and status views
  • Easy to read reporting allowing you to track device failures over time and by location
  • Notification system when actions require your attention

Help Desk

Your First Point of Contact

ValuTrack’s help desk is your first point of contact. Talk with vendor trained support specialists for all the solutions we sell. Our help desk will help troubleshoot your problem and quickly work towards full resolution. ValuTrack’s experienced technicians will provide you with the support you need when you need it most.

To reach a technical support representative, please call 1 866.825.8382, Monday through Friday 8:30 AM – 5 PM, or email [email protected]

On-Site Service

National On-Site Service
ValuTrack provides national, on-site, break/fix solutions for data collection equipment including mobile computers, barcode printers, barcode scanners, tablets and more.

Having a trusted partner to call when a critical piece of equipment fails is crucial. Don’t let operations come to a standstill before you call us. ValuTrack’s on-site service support is fast, reliable and ensures high quality workmanship by certified professionals. Talk to us today about establishing an on-site service contract so you won’t have to worry when a problem does occur.

ValuTrack On-Site Services offer:

  • Fast turnaround and response times
  • Predictable budget management
  • Flexible plans
  • Quality workmanship

To reach a technical support representative, please call 1 866.825.8382, Monday through Friday 8:30 AM – 5 PM, or email [email protected]