Customer understands that Seller is not the manufacturer of the Products purchased by Customer hereunder and the only warranties offered are those of the manufacturer, not the Seller. In purchasing the Products, the Customer is relying on the manufacturer’s specifications only and is not relying on any statements, specifications, photographs, or other illustrations representing the Products that may be provided by the Seller.

Return Policy

  • A Return Materials Authorization (RMA) number is required for all returns.
  • You may obtain an RMA number by contacting ValuTrack at 866.825.8382 or via e-mail at [email protected].
  • An RMA number is valid for 10 days from the time of receipt from ValuTrack.
  • The RMA number must be visible on all returns.
  • ValuTrack does not accept returns of Custom Products, Custom Barcode Media (labels, ribbons, receipt paper, printheads, card stock, RFID tags, etc.), and or Custom Software.
  • All off-the-shelf software must be in its original packaging and unopened.
  • Returns must be complete with all manuals, cables, warranty cards, static bags, etc, just as the customer received them.
  • The Customer is responsible for freight when returning products unless the product was DOA.
  • Products not eligible for return will be sent back to you at your expense.
  • The customer is ultimately responsible for returning products in their original condition.

Online Store Return Policy

US orders may be returned within 30 days of shipment to receive a full credit less a 15% restocking fee. Orders shipped and/or billed to a Canadian address may be returned within 30 days of shipment to receive a full credit less a 25% restocking fee.

All returns must be returned in new condition with all the original packaging. The Customer is responsible for freight when returning product(s) unless the product(s) was DOA. If returned product(s) does not meet the return conditions previously stated, the product(s) will be returned to the customer and full payment will be expected.


Orders are not binding upon Seller until accepted by Seller. Customer agrees to pay the total purchase price for the Products plus shipping (to the extent shipping is not prepaid by Customer), including shipping charges that are billed to Seller as a result of using Customer’s carrier account number. Terms of payment by purchase order are Net 30.

The customer agrees to pay interest on all past-due sums at the lower of one and one-half percent (1.5%) per month or the highest rate allowed by law.