To reach a technical support representative, call 866-825-8382, Monday – Friday 9:00AM – 5:00PM, or email [email protected]
To reach a technical support representative, call 866-825-8382, Monday – Friday 9:00AM – 5:00PM, or email [email protected]
Technology Repair and Support Services
ValuTrack provides technology repair and support services that keep your operations running at peak performance. Whether it’s understanding how to properly utilize a technology solution or fixing hardware or software, we’ve got you covered. Our capabilities and comprehensive suite of solutions extend the life of your equipment while lowering your overall total cost of ownership. We provide customer support services that include Depot Repair and Support, Nationwide On-Site Equipment Repairs, Maintenance Contracts, Technical Support, and more. If you need immediate assistance our 24/7 Repair Portal is available. It is a repair management platform allowing you to start technology repairs, track devices, and discover common hardware failures, all from a simple, user-friendly dashboard. Count on our experienced technicians to provide you with the support you need when you need it most.
Depot Repair and Support
Trust us to manage the repair of your damaged technology and products. Our in-house repair technicians will get your hardware back in great condition as well as track the repair process from the time products are received to the point they are shipped back after repair. Technicians get a workbench to initiate Return Material Authorizations (RMA) and other repair activities, while customers are able to minimize downtime with exchanges and loaners while products are being serviced.
With our 24/7 Repair Portal, each one of our clients receives their own personalized repair management dashboard which makes sending in a unit for repair as easy as a few clicks of a mouse. Your personalized dashboard allows you to start new repairs, track open orders, and discover common hardware failures. A few clicks is all it takes — there’s no need to pick up a phone or decipher warranty details. In seconds, you’ll have your confirmation and shipping labels ready, saving a heap of administrative time and maintenance headaches. Your secure dashboard keeps you constantly updated as to the location and status of your devices, what repairs we’ve made, and precisely when the devices will be back in your hands. The dashboard allows you to easily manage multiple contracts eliminating administrative headaches.
Serviceable equipment includes Mobile Computers, Vehicle-Mounted Computers, Wearable Computers, RFID Handheld Readers, Desktop Printers, Industrial Printers, Mobile Printers, Barcode Scanners, Tablets, and much more. Talk to us today about establishing an on-site service contract so you won’t have to worry when a problem does occur.
Leverage our depot repair services for:
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Cost-effective service agreements
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Flexible and fast repairs with the Advanced Exchange option
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Time and materials option for non-standard repairs
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24/7 Web portal for easy repair management and status views
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Easy-to-read reporting allows you to track device failures over time and by location
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Notification system when actions require your attention
Nationwide On-Site Equipment Repairs
ValuTrack provides national, on-site, break/fix solutions for a majority of our hardware technology products. With our support team, you can count on fast turnaround and response times, predictable budget management, flexible plans, and quality workmanship. Having a trusted partner to call when a critical piece of equipment fails is crucial. Don’t let operations come to a standstill before you call us. Our on-site service support is fast, and reliable, and ensures high-quality workmanship by certified professionals. Even if you purchased your hardware from a different vendor, we are still happy to help you get your technology up and running so that your organization remains productive.
We can maintain and service all makes & models of printers to ensure that your office is always operational no matter what brand you may use in separate departments. When it comes to repairing printers, we have certified techs and parts available for all brands (Zebra, Honeywell, Epson, Printronix, Brother, and more) nationwide to offer you the best in onsite support.
Leverage our on-site repair services for:
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On-site printer break/fix
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High-quality workmanship by certified professionals
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Flexible and fast repairs for a wide variety of printer brands
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Customizable maintenance agreements
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Certified part replacements
Maintenance Contracts
Even after your installation, we’re still here to help. Talk to us today about setting up a maintenance contract. With a maintenance contract, you’ll be able to request repairs and assistance anytime you’re having connectivity and network issues.
Zebra OneCare Maintenance Plans
Never one-size-fits-all, choose the “right-for-you” plan that’s tailored to your exact needs and business urgency. Delivering much more than backup warranty and repair, our comprehensive plans add years of ongoing enhancements to protect your technology and your investment.
Gain peace of mind when your day-to-day device needs are covered to keep your fleet up and running. Get comprehensive protection, including phone support, three-day repair turnarounds, software and security updates, and cloud-based visibility into repair reports and more with VisibilityIQ™ OneCare™.
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Complete Assurance: Fully comprehensive, includes accidental damage, functional failure and normal wear and tear, print head replacement, plus replacement device if beyond economical repair.
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3-Day Repairs: Three-day turnaround on repairs once the device arrives at the repair facility, plus ground return shipping.
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8×5 Tech Support: Priority access to live-agent telephone technical support during normal business hours (8×5) no matter where customers are located.
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OS and LifeGuard for Android Security Updates: Protect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.
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VisibilityIQ OneCare (Available for Zebra Mobile Devices and Scanners): Cloud-based dashboard to view repair and support information, contracts, case lifecycle reports, LifeGuard Analytics, repair on-time delivery, repair rates and top repair metrics.
Zebra OneCare Essential and Select Maintenance Plans Fact Sheet >
Access around-the-clock support with the Zebra OneCare Select plan. Build on the benefits of the Essential plan, PLUS 24/7 live-agent telephone support and next-business-day, ‘like new’ device replacement pre-loaded with your settings, software, apps and OS, and LifeGuard versions.
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24/7 Live Agent Technical Phone Support: 24/7 live-agent telephone technical support in 17 different languages no matter where the customer is located (English live-agent support after-hours).
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Next Day, “Like New” Device Replacement: “Like-new” replacement device ships for next business day delivery, same day shipment, next bus day delivery (where possible).
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Standard Commissioning Service: Standard Device Commissioning preloads the device with customer’s level of software, apps, configuration, OS and LifeGuard version.
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VisibilityIQ OneCare (Available for Zebra Mobile Devices and Scanners): Cloud-based dashboard to view repair and support information, contracts, case lifecycle reports, LifeGuard Analytics, repair on-time delivery, repair rates and top repair metrics.
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OS and LifeGuard for Android Security Updates: Protect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.
Zebra OneCare Essential and Select Maintenance Plans Fact Sheet >
Protect your value-tier printers and mobile devices with our specialized plan including technical and software support, five-day repair turnarounds and optional accidental damage coverage. Plus, mobile computer users will get access to our cloud-based VisibilityIQ OneCare tool.
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Right-Price Protection for Value-Tier Devices: Enterprise-level service at only a fraction of the cost of a single, uncovered repair, with optional accidental damage coverage* available at value-tiered pricing for your unique needs.
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5-Day Repairs: Five-day turnaround on repairs once the device arrives at the repair facility, plus ground return shipping.
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8×5 Tech Support: Live-agent telephone technical support during normal business hours no matter where customers are located.
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OS and LifeGuard for Android Security Updates: Protect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.
Zebra OneCare Special Value (SV) Maintenance Plan Fact Sheet >
Protect your data and get support when needed, even without a repair support plan. Access expert technical support and Zebra-exclusive security patches and software updates, including LifeGuard™. This plan also provides support for software applications, both OEM and third-party.
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Standalone Technical, Software and Security Support: Access Zebra’s specialized technical support professionals with the expertise to troubleshoot hardware and its installed software, including Zebra-provided third-party applications.
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8×5 Tech Support: Live-agent telephone technical support during normal business hours no matter where customers are located.
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OS and LifeGuard for Android Security Updates: Protect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.
Zebra OneCare TSS Maintenance Plan Fact Sheet >
When you can’t send your devices to a Zebra Service Center for repair or service, we’ll send a Zebra-trained and certified technician to you for one-on-one, personalized attention. *An ideal option for devices that are too vital, large or cumbersome to ship, choose 1- or 2-business-day options.
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Security at Your Site: When you choose any of the Zebra On-Site maintenance plans, everything is always included – parts, labor, travel to and from your facility, software and firmware updates, security patches, complete cleaning – whatever is required to get your devices back up and running in like-new condition.
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Scheduled On-Site Visits or a Permanent On-Site Solution*: Choose the plan that meets your urgency. Two separate service levels allow you to choose the on-site repair window timeline that meets your workflows and budget.
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8×5 Tech Support: Live-agent telephone technical support during normal business hours no matter where customers are located.
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OS and LifeGuard for Android Security Updates: Protect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.
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SPG Devices Covered for Onsite: All Zebra industrial printer lines
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EVM Devices Covered for Onsite: SLSXXX, DS3608, TC26AZ, TC26VE, TC57XX, TC72XX, TC75XX, TC77VE, MC92xx, MC93xx, RS4000, RS419x, VC70XX, WT41XX, LS3408, LS3578, MK4XXX
Zebra OneCare On-Site Maintenance Plan Fact Sheet >
We’re Here to Help
Contact us to Start the Modernization Process
Looking for more information about a specific technology solution? Feel free to ask us about pricing, data sheets, and demos, or schedule a free in-person/online consultation for strategic guidance from one of our experts.
Fill out the inquiry form or contact us to start the process.
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